FREQUENTLY ASKED QUESTIONS

Our frequently asked questions are compiled on this site. If you cannot find an answer to your question, please contact our customer service.

GENERAL INFORMATION ABOUT DROP

Can the Drop Jacuzzi be used in winter ?

We recommend that you use the electrically heated Drop Jacuzzis even in winter – after all, Drop Jacuzzis are designed for year-round use! The technology of a jacuzzi with maintenance heating is sheltered from the cold inside the insulation of the entire frame.

The most important thing in winter hot tub maintenance is to make sure the hoses and technology never freeze.

The hot tubs heated by the stove can be used normally in winter. However, when draining the hot tub, make sure that there is no water left in the pipes or the stove. Please note that heating the hot tub in winter may take longer than usual.

What are the electricity costs of an electrically heated Drop Jacuzzi ?

Electricity consumption depends on things such as insulation, rate of use, weather, and your electricity contract. In addition to our first-class insulation, the electrically heated Drop Jacuzzis consume around € 1 per day when the water is kept at 37 degrees Celsius all year round and the equipment is running 24 hours a day.

How long does it take for the water to reach the desired temperature ?

Electric heater 3 kW : heats the water at approximately 1 to 2 degrees Celsius per hour.

What are the different heating options for Drop ?

The Drop Jacuzzi can be used in different ways. Selecting the right heater is the most important decision when buying an outdoor hot tub. You can consider the simplest and most convenient option for you.

Electric heating – with a 3kW or 6kW electric heater, the hot tub can be kept ready for use so that the water is always at the desired temperature. With insulation, electricity consumption remains extremely low, at around € 1 / day.

Geothermal and district heating – with the heat exchanger you can connect your Drop Jacuzzi to the geothermal or district heating system in your home. The heat exchanger, pump, outlet pipes, and thermostat are supplied by an HPAC installer to ensure they match your home system. Request more information from our customer service!

INSTALLATION

We use geothermal heat; how is it connected to the jacuzzi ?

The heat exchanger needs its own heating circuit, or it can be connected to a network circuit of radiators, depending on the design. The idea is the same as adding an additional radiator to the heating circuit. With geothermal heating, you pay more for maximum efficiency up front, but it will pay off over time.

Taking into account the warranty and the installation of the heat exchanger, the importer / producer is responsible for the jacuzzi and the equipment delivered with it. The installers are responsible for the installation. If you are using geothermal heating, a professional HPAC should always be used as the system will be connected to the home’s fixed heating system. The heat exchanger, pump, outlet pipes and thermostat are supplied by the HPAC installer to ensure they match the house system.

If you need more information about the Drop Jacuzzi and geothermal heat, please contact our customer service at info@nordicdesignshop.lu.

How much electricity does the Pool Jacuzzi need ?
The jacuzzi Drop with an electric heater of 3 kW and without additional functions consumes 1 x 16A.
The jacuzzi Drop with additional functions consume 3 x 16A.
How is the Drop Jacuzzi filled with water? How much water is in the jacuzzi ?
The Drop Jacuzzi does not need a separate water connection because it can be filled, for example, with a garden hose.
The capacity of the jacuzzi is 1,830 L. In practice, 1,000 to 1,500 liters are sufficient to fill the jacuzzi.
How is the jacuzzi delivered ?

The jacuzzi is delivered standing by truck to the delivery address provided by the customer or as close as possible to the delivery address. The driver will lower the package with a pallet truck. The jacuzzi package is standing on a pallet.

The Jacuzzi pack has a cargo weight of approximately 135-300 kg, depending on the additional features.

Where should I place the Drop Jacuzzi and what type of foundation does it need ?

The location of the hot tub should be planned as carefully as possible to ensure ease of use and safety. Place the hot tub in an open space, if possible. Otherwise leaves and other dirt falling from trees will easily end up in the hot tub water while swimming. Think about your neighbors if you live in a densely populated area.

The location of each hot tub should be planned according to the situation and location. The plans are indicative installation examples.

WATER MAINTENANCE

How to empty the jacuzzi ?

The jacuzzis are electrically heated and are emptied with a pump.

N.B.! If you are using chemicals in the hot tub water, the water must be directed to the sewage system!

How is the hot tub water kept clean ?

If the water in the hot tub is not changed after each use as you would with a heated hot tub with a stove, you must ensure that the water remains hygienic.

A hot tub always needs a little maintenance to keep it fresh and clean. The filter and UV systems alone are not enough to ward off all bacteria.

  • Change the water in the jacuzzi about 3 times a year, depending on use.
  • Change the filter balls about once a year.
  • Regularly add chlorine tablets or active oxygen granules ; for example, once a week or after each use. Adjust the pH value of the water if necessary. Always follow the dosage of chemicals.